Chat Survey - A Better Way

We are applying to maintain and possibly expand our chat services. There are changes being put in place by the funder, which we must accommodate. We are starting this process by asking the following questions to those of you who handle chats for us now.

Name

First Last

1. What do you enjoy most about your job?

2. What specific things would make you enjoy your work more? Feel free to think outside the box (free lattes), but also to state basics (pay).

3. Would pay differentials (more $ per hour from midnight to 8 AM) or other incentives (paid breaks, meals, etc.) encourage you to work night shifts?

Additional Comments

4. Would a hybrid system of work, some on site and some from home, improve how you feel about your employment?

Additional Comments

5. What could we do to ensure that you feel supported?

6. If you had never worked here as a chat counselor, what would make you want to join us?

7. Please rank your shift preferences 1-6.

12:am to 4:am
4:am to 8:am
8:am to 12:pm
12:pm to 4:pm
4:pm to 8:pm
8:pm to 12:am

8. What are your short- and long-term plans regarding your employment at A Better Way?

Please answer these questions specific to your situation.

9. If you are a student, do you plan to work here over the summer?

Please answer these questions specific to your situation.

Email

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Chat Employee Survey